Four simple steps to a streamlined operation
1
Customer submits a request
Walk-in, WhatsApp, website widget, or phone — every channel feeds one unified ticket queue automatically. No more juggling apps or spreadsheets.
2
Auto-assign to the right technician
Smart routing matches tickets to available techs by skill, workload, and priority. SLA clocks start instantly. Your team always knows what to work on next.
3
Work happens, customer stays informed
Technicians log progress in real time. Customers get automatic notifications at every stage — via SMS, WhatsApp, or email. Zero status calls.
4
Resolve, invoice, collect feedback
Auto-generate invoices, capture a digital signature, and trigger a review request — all before the customer leaves the shop. Close the loop beautifully.
Live Repair Tracker — TK-00412
Samsung Galaxy S24 — Screen Replacement
#TK-00412 · Ahmed Rashid · High Priority
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Received
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Diagnosed
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Repairing
QC Check
Ready
SMS sent: "Your Samsung S24 repair is in progress. Est. ready by 4:30 PM."
Sent automatically · 2 mins ago