Smart Ticket Management
Intake tickets from walk-in, WhatsApp, web, or phone. Auto-routing, priority queuing, and SLA timers out of the box. Custom fields, tags, and workflows let you adapt the system to your shop's exact needs.
Real-Time Repair Tracking
Live stage-by-stage status visible to your team and customers. Shareable tracking links mean zero "what's the status?" calls. Customers see exactly where their device is in the repair pipeline.
Technician Workload Hub
Assign by skill, track availability, and balance workloads across your team. Performance dashboards show repair times, quality scores, and productivity trends per technician.
Customer Notifications
Automated SMS, WhatsApp, and email updates at each repair stage. Customizable templates, multilingual support, and smart timing ensure customers are always in the loop.
Analytics & Reports
Visualize resolution times, technician efficiency, ticket volumes, revenue, and CSAT trends. Export to PDF, schedule automated reports, and share dashboards with stakeholders.
Parts & Inventory
Track spare parts, set low-stock alerts, manage vendors, and link parts directly to tickets for automatic billing. Multi-location inventory sync keeps every branch stocked.