February 15, 2026
v2.4.0 — WhatsApp Business Integration
- New WhatsApp Business API integration for automated customer notifications
- New Bulk ticket actions — close, reassign, or tag multiple tickets at once
- Improved Ticket search now supports full-text search across all fields
- Fixed SLA timer not pausing when ticket status set to "Waiting Parts"
January 28, 2026
v2.3.0 — Analytics Overhaul
- New Redesigned analytics dashboard with customizable date ranges
- New Technician performance leaderboard
- New Export reports to PDF and CSV
- Improved Dashboard loading speed reduced by 60%
- Fixed Revenue calculation not including parts costs
January 10, 2026
v2.2.0 — Customer Portal
- New Customer-facing repair tracking portal with shareable links
- New Digital signature capture on ticket completion
- Improved Mobile responsiveness across all pages
- Improved Email notification templates now customizable
- Fixed Inventory stock count sync issue across branches
December 20, 2025
v2.1.0 — Inventory Management
- New Full inventory management module with vendor tracking
- New Low-stock alerts via email and in-app notifications
- New Link parts to tickets for automatic billing
- Improved Ticket creation flow — 40% fewer clicks
- Fixed Timezone display issue in ticket timestamps
December 1, 2025
v2.0.0 — Major Platform Update
- New Completely redesigned UI — faster, cleaner, more intuitive
- New Smart ticket routing based on technician skills and workload
- New SLA management with configurable tiers
- New Multi-branch support for enterprise customers
- Improved API performance — 3x faster response times