Now serving 200+ service centers worldwide

Helpdesk built for
service centers that
care about customers

Manage tickets, track repairs, notify customers, and run your entire service operation — from one calm, focused platform.

Get started free Watch demo
No credit card required · Free 14-day trial · Cancel anytime
app.helplikeamonk.com/tickets
Workspace
All Tickets 24
Technicians 8
Inventory !
Analytics
Reports
Ticket Queue
24
Open Tickets
▼ 3 from yesterday
11
In Progress
▲ 2 new today
1.8h
Avg. Response
▲ 12% faster
98%
CSAT Score
▲ All time high
Ticket
Assigned To
Status
Created
Samsung S24 Screen Replace
#TK-00412 · High Priority
AR
Ahmed R.
Open
2h ago
MacBook Pro Battery & Keyboard
#TK-00411 · Medium
PM
Priya M.
In Progress
4h ago
iPhone 15 Water Damage
#TK-00410 · Low
RK
Raj K.
Resolved
6h ago
Dell XPS SSD Upgrade
#TK-00409 · Medium
FH
Fatima H.
Waiting Parts
1d ago
Trusted by service centers across the region
iRepair TechFix QuickServe FixPoint ServiceHub GadgetCare RepairDesk
Core Features

Everything your service center needs, nothing it doesn't

Built with input from 200+ service center operators. Every feature earns its place.

Smart Ticket Management

Intake tickets from walk-in, WhatsApp, web, or phone. Auto-routing, priority queuing, and SLA timers out of the box.

Real-Time Repair Tracking

Live stage-by-stage status visible to your team and customers. Shareable tracking links mean zero "what's the status?" calls.

Technician Workload Hub

Assign by skill, track availability, and balance workloads across your team. Performance dashboards included.

Customer Notifications

Automated SMS, WhatsApp, and email updates at each repair stage. Keep customers informed without lifting a finger.

Analytics & Reports

Visualize resolution times, technician efficiency, ticket volumes, revenue, and CSAT trends over any time range.

Parts & Inventory

Track spare parts, set low-stock alerts, manage vendors, and link parts directly to tickets for automatic billing.

How It Works

From first call to 5-star review — fully handled

1
Customer submits a request

Walk-in, WhatsApp, website widget, or phone — every channel feeds one unified ticket queue automatically.

2
Auto-assign to the right technician

Smart routing matches tickets to available techs by skill, workload, and priority. SLA clocks start instantly.

3
Work happens, customer stays informed

Technicians log progress in real time. Customers get automatic notifications at every stage — no calls needed.

4
Resolve, invoice, collect feedback

Auto-generate invoices, capture a digital signature, and trigger a review request — before they leave the shop.

Live Repair Tracker — TK-00412
Samsung Galaxy S24 — Screen Replacement
#TK-00412 · Ahmed Rashid · High Priority
In Progress
✓
Received
✓
Diagnosed
→
Repairing
QC Check
Ready
2h 14m
Time Elapsed
~1.5h
Est. Remaining
4h SLA
Commitment
On Track
Status
SMS sent: "Your Samsung S24 repair is in progress. Est. ready by 4:30 PM. Track: hlm.app/TK-00412"
Sent automatically · 2 mins ago
98%
Customer satisfaction score
3.2×
Faster average resolution time
200+
Active service centers
40k
Tickets resolved every day
Pricing

Simple, transparent pricing

No hidden fees. Cancel anytime. Start free and upgrade when you're ready.

Starter
$29
per month · billed monthly

Perfect for solo technicians and small shops getting started with helpdesk software.

  • Up to 200 tickets / month
  • 2 technician accounts
  • SMS & email notifications
  • Basic analytics dashboard
  • Email support
Get started free
Most Popular
Growth
$79
per month · billed monthly

For growing centers ready to streamline every touchpoint of their operation.

  • Unlimited tickets
  • 10 technician accounts
  • SMS + WhatsApp + Email
  • Inventory management
  • Advanced analytics & reports
  • Customer portal & tracking
  • Priority support
Get started free
Enterprise
Custom
tailored to your scale

Multi-location chains and high-volume centers with compliance, integration, and SLA needs.

  • Unlimited everything
  • Multi-branch management
  • Custom API integrations
  • White-label customer portal
  • Dedicated account manager
  • On-site onboarding
Talk to sales
Customer Stories

Loved by service center teams

Don't take our word for it — here's what operators actually say.

★★★★★

"We replaced our entire WhatsApp + spreadsheet system in two days. The automated customer updates eliminated 30+ calls per day to our front desk alone."

Rahul Nair
Rahul Nair
Owner, iRepair Kochi · 3 locations
★★★★★

"Resolved 40% more tickets in the first month. The SLA tracking saved us from losing two warranty contracts that were slipping through the cracks."

Sana Mirza
Sana Mirza
Operations Manager, TechFix Dubai
★★★★★

"The inventory module cut parts delays in half. I finally feel like I'm running my service center, not the other way around. Best investment this year."

Arun Krishnan
Arun Krishnan
Director, QuickFix Services, Bangalore

Ready to run a calmer, more organized service center?

Join 200+ service centers already saving hours every day with HelpLikeAMonk. Free to start, no credit card needed.

Start your free trial → 14-day free trial · No credit card required